Renter FAQ

Finding a new apartment can come with a host of questions that go well beyond basic property details. We are here to provide all the answers and assistance you need, and are always a quick message away!

What areas do you serve?

We specialize in Somerville, Cambridge, Medford and surrounding communities.

When is the best time of year to find an apartment?

Great apartments are available year-round but you’ll find the widest selection of options available for September 1st and June 1st.

When should I start my search?

We recommend being well prepared and beginning your housing search 90 days before your start date.

How can I prepare for my search?

Whether you’re on your own, with a partner, or roommates, consider any individual/collective requirements. Start date, budget, proximity to public transit, parking, laundry, and pets are common non-starters. From there, prioritize anything else that will impact your choice, such as preferred neighborhoods, space, amenities, etc. Your agent will be able to weigh your requirements and preferences, provide valuable insights, and present you with the best available options.

I'm relocating, can you help me rent an apartment remotely?

Yes, we have processes specifically for this purpose and would be happy to assist with your relocation!

What will I need to apply for & secure an apartment?

You will need to provide details regarding your rental and work history, along with any relevant backup paperwork (e.g., identification, recent pay stubs/offer letter, etc.), undergo a credit check, acknowledge the lease terms, and arrange for the required upfront costs via check or wire.

Will applying for an apartment impact my credit score?

No, running your credit through our secure credit reporting platform will not impact your credit score.

What are the upfront costs for securing an apartment?

Upfront costs can vary but typically include first month’s rent, last month’s rent or a security deposit, and the broker fee. In some cases, the landlord may require both the last month’s rent and a security deposit, and/or the cost of new locks and keys. It is generally recommended to set aside 3-4 months’ rent to cover these costs. Your agent will provide you with details of any deposits and fees associated with the properties you are interested in.

I secured a great new spot & can't wait to move! What's next?

· Reserve your movers/truck ASAP!
· Reserve space for your truck
· Let your agent know your timing
· Set up utilities
· Set up internet
· Set up renters insurance
· Submit a change of address
· Update license & registration
· Update insurance & bills
· Register to vote

How does street parking work?

You can find information regarding parking rules and regulations, resident/visitor and moving truck permits, online ticket payments, and more through your local Traffic & Parking Department:

· City of Arlington Parking
· City of Boston Parking
· City of Cambridge Parking
· City of Medford Parking
· City of Malden Parking
· City of Somerville Parking

Do I need to purchase renters insurance?

Your lease may or may not require it, but we highly recommend getting renters insurance to protect your personal property against damage or loss in the event of fire, disaster or theft. With policies available in the $15-$30/mo range, it’s inexpensive and well worth the security and peace of mind.

Am I allowed to make alterations to my unit?

We understand the desire to make your unit feel like home. Before making any material alterations or personalizations, please consult your lease agreement and reach out to your landlord for approval.

What about the Apartment Condition Statement?

If your landlord collected a security deposit, you will receive an Apartment Condition Statement along with a pre-stamped envelope. The statement must be returned to your landlord and postmarked within 15 days after you receive it or within 15 days after you move in, whichever is later. Detailed instructions and your landlord’s contact information will be included on the form. Please feel free to reach out to us if you have any questions!

How should I address maintenance issues?

If you encounter a maintenance issue at the property, please submit a maintenance request by reaching out to the maintenance contact listed on the face of your lease. They will address your request and schedule repairs as necessary to ensure your living space remains comfortable and well-maintained.

How do I renew my lease?

Whether you’re looking to renew or planning to move at the end of your term, please reach out to your landlord to discuss renewal options or let them know you plan to vacate. You’ll want to check the timeframe for this action in your lease but typically it’s 90-120 days in advance of your lease end date. Your landlord will guide you through any process to ensure a smooth transition.

What if I need to end my lease early?

If you need to move out before the end of your lease term, please review your contract and reach out to your landlord right away to let them know your plans and discuss your options. Often, they will engage our services and we’ll work on finding a new tenant to take over your rental as close to your move-out date as possible. 

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